30-Day Guarantee – Policy
🛡️ 30-Day Guarantee Policy – Velvet Scents Parfum
At Velvet Scents Parfum, we want you to shop with confidence. All of our products are covered by a 30-day guarantee under the conditions below.
Eligibility for a Refund or Replacement
To qualify for a refund or replacement:
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The perfume must be unopened, unused, and in its original packaging.
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The security seal must be intact.
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Opened, sprayed, or used perfumes are not eligible due to hygiene and safety reasons.
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Items damaged by misuse or improper handling are not covered.
Damaged or Defective Items
If your order arrives damaged or defective:
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Contact us within 30 days of delivery.
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Include your order number and clear photos or video of the issue.
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After reviewing your request, we will offer a replacement or a refund.
Return Shipping
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Customers are responsible for return shipping costs unless the product arrived damaged or defective.
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Return instructions will be provided once your request is approved.
Processing Time
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Once the returned item is received and inspected, refunds are processed within 5–7 business days.
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Refunds are issued to the original payment method used at checkout.
Contact Us
For any questions or return requests, please contact us at:
📩 support@velvetscentsparfum.com